2/10 – Ungenügend
Lisa
11. Sept. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My room was filthy! The sheets looked like it had dog paw prints, running across it, and there were stains on both the comforter and the sheets. There was a dirty washcloth in the sink and a towel that I was told was clean, was laying across the back of the toilet. It was a no smoking room and smelled horribly like cigarette smoke. The TV didn’t work, and I was told that none of the TVs in the building were working because they were updating something. I asked if I could get a different room and I was told that there were no other rooms available because their housekeeper had recently retired and they hadn’t found anyone to replace her. So, I’m assuming they didn’t have any other rooms prepared, because the parking lot didn’t have many vehicles in it. I was exhausted and in the middle of nowhere, and I didn’t have a choice to try to find somewhere else to stay. I asked if I could get even a partial refund and was told absolutely not. There were people fighting and drunk in the parking lot as well as drunk in the hallway of the building. I was scared to death! I am not a picky person when it comes to staying in a motel room. As long as it’s clean, comfortable, and safe, it is satisfactory to me. This room and property, were none of the above!
Lisa
Aufenthalt von 1 Nacht im September 2024