2/10 – Ungenügend
Vickie
Mit der Familie gereist
26. Aug. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In 30 years of vacationing at Virgonia Beach, this was the worse hotel I've ever stayed at. Upon arrival there were no carts available to unload my luggage and the clerk wasnt really intereated in helping me find one. I had to change rooms 3 times. Firat room had a leg missing on the sofa bed. I had paid for 6 guests. 2nd room had a broken refrigerator and sheets on sofa bed were dirty and there was sand in the bed. The balcony had a puddle of water that was dripping from the room above. 3rd room was filthy too. No sheet on sofa bed and mattress was stained and disgusting. Mold on both shower curtain and window curtain. I stayed 4 nights and received no housekeeping services. No clean towels, no coffee no trash emptying. After the first night I found a housekeeper and asked for clean towels but she didnt speak English.i got some if what I asked for. By my forth night there was so much sand on the tile floor that you couldn't keep from getting it in your bed. And the rats!!! We watched them walk around in the parking lot every night. Open trash cans in the hallway where patrons had to dump their room trash is on an open floor just inviting the rats to come on in. I began asking for a refund my firat night but was told Ihad to speak to a manager, who didnt show up the entire time of my stay. He didn't answer my email either. Dont stay here.
Vickie
Aufenthalt von 4 Nächten im August 2024