My recent stay at the villa was deeply disappointing, marked by a litany of issues including substandard cleanliness, lack of managerial presence, and malfunctioning amenities. Despite expressing concerns prior to arrival, assurances from staff proved hollow as the manager was absent and remotely managing from Colombo. The accommodation was filthy, and we were inexplicably entrusted with property management responsibilities. Essential amenities like the swimming pool were out of order, and dining was rendered uncomfortable due to unsanitary conditions. Upon requesting a refund, the management engaged in delay tactics and shifting requirements, further eroding trust. This pattern of behavior underscores a disregard for customer satisfaction and professionalism. Urgent action is needed to rectify these deficiencies and prevent future guests from enduring similar experiences
