2/10 – Ungenügend
Cormac b.
8. Jan. 2025
Gut: Sauberkeit
Terrible support & communication. Had no access to garage.
the house is ok, but the service/support was terrible. I was supposed be able to access garage for parking, for garbage disposal, and to access snow shovel and snow clearance equipment. During my stay we got about 10" of snow and my car could barely get in and out of the uphill driveway. was very dangerous. Luckily the lane outside was ploughed on the third morning or we would have missed a full day skiing. I reported this issue 7am on my first morning (thursday), and despite many many texts over the next 2 days they could not give me the correct garage code. On thursday morning Vacasa referred me to their "local team" and nothing happened. Despite multiple texts in next few days nothing happened. finally saturday evening I got a phone call offering assistance, at which point the snow had cleared and we were getting ready to leave the following morning. house was just ok (two small uncomfortable couches, carpetted bathrooms with no blinds), but one star is for non-existant support.
Cormac b.
Aufenthalt von 4 Nächten im Januar 2025