8/10 – Gut
Stephan
Mit dem Partner gereist
19. Juli 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was nice and beautiful, the staff was lovely and always wanting to help. However I cannot give the maximum rates for the following reasons : when spending this amount for an hotel room I expect all details to be looked after, for a perfect and personnalized experience. This was not the case: the lights were not functionning properly when we got the room and we had to ask for the maintenance to fix them. They only fixed half of it and we decided not to complain for the second problem (the lights in the bathroom were not correctly functionning) : in a 5 star hotel you should not need to ask for theses details to be taken care of. We also had to call for the mosquito shades that would not close properly when entering the room. Boats belonging to the hotel were moored right under our windows : they would make noise everytime waves were created by passing boats = 50 times per day/night. They could also improve the hospitality with simple services such as : Tortuger is among the places in the world with the most rain falls. Once wet your cloth won't dry anymore. There is nothing to help you hang your clothes in the room or in the hotel. The only alternative is the paying laundry service. Finally when checking out no one came to carry our luggages from the room to the dock. We still had a great time but I would not spend such an amount for this quality in the future.
Stephan
Aufenthalt von 3 Nächten im Juli 2024
