6/10 – Okay
Jennifer
25. Okt. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I want to be clear that there were 2 great staff. One was the lady that delivered our room service and the other was a young girl that took over our check
In after the incredibly rude girl sent us walking all over the hotel but it the completely wrong area. No apology, no eye contact and she alone is a reason not to return. Perhaps a French lady? Also, the server in the restaurant, another young girl, knew nothing, was useless and lazy. Anything we asked she didn’t know or said no we don’t yet the people next to us had it. I will give an example of how ridiculous this was..first we asked for two whole lemons (we normally have our own for our morning detox) she said there was one only. Before we left we asked a man (he was amazing) he asked how many would we like they had tons. Second, we asked for jam for toast. She said no
We don’t have any. She said we have butter, my husband asked is it not already buttered? She said no we don’t butter the toast. So now it’s cold and she brings
Cold butter over. Just poor service for a nice hotel.
Jennifer
Aufenthalt von 1 Nacht im Oktober 2024