This hotel has suffered hurricane damage and is currently undergoing construction. While I understand the challenges, there's no excuse for not disclosing this information across all platforms. If you're looking for a 6 AM wake-up call courtesy of heavy machinery on-site, this is the place for you! Be cautious of nails on the floor—though there’s a notice about it at the reception desk.
We attempted to get a refund, and while I did receive one, it came with a catch. They recharged the first night at full price, despite my original discounted rate, deducting the difference from the remaining nights before issuing the refund. Others in our group also tried for a refund, but when Expedia intervened, the hotel falsely claimed there was no construction. The reality? Loud construction noise, a pool closed due to ongoing work, and sections of the property missing a roof with workers visibly present.
To make matters worse, the cleanliness was appalling: dirty sheets, a filthy fridge, and grimy floors. What’s most frustrating is the administration's refusal to acknowledge these issues.
I absolutely do not recommend this place!
