2/10 – Ungenügend
Sylvia
2. Okt. 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Night of the hurricane, lights went out. No communication between staff and party. No utilities or flashlights on the floors. No security...This hotel didn't advise me of any safety precautions in the event of communication or security. I couldn't leave my dark room, because everything was dark and I couldn't call frontdesk for help. A man was walking the hallway of my door crying and even tried to open my door. I was terrified. I paid $434 for 2 rooms as I thought along with other guests that this supposedly high-end hotel had a generator or some to assist its guests. This hotel didn't prepare for the storm at all. I can't believe that I was treated like this at the Marriott. I will never stay at other Marriott hotel in my life.
The elevator didn't work of course. We had to go up and down the many stairs with loads of luggage without any help. I was extremely exhausted, as I had to make multiple trips to my car. I want my money back, as the hotel should've closed due to not being able to provide services to the guests. On top of all of these tragedy occurrence, they had no coffee or anything else to serve their guests.
No a/c or fans provided. I'm extremely disappointed in the Courtyard of Marriott. I got videos but your website will not permit me to upload anything.
Sylvia
Aufenthalt von 1 Nacht im September 2024