I don’t like to make reviews often in hotels. I’m usually fine with some motels and many kinds of hotels, cheap or expensive. I can adapt. My wife and I wanted to go on a date night for a night. We checked in at 4pm and the long line sucked up some time, but we were patient, it’s busy for Dec. 29th. We get to our room, it’s a clean room and looks good, but man it was cold in our room at 63 degrees. Fine, we turn on the heater. Doesn’t work. We call front desk, it takes about 30 min for someone to come and get into the ceiling.. Fine, we are waiting to head out for dinner. After dinner, we return to 85 degrees room, wow, it’s hot. So we turn it to cool, just blowing hot air. We call front desk, on hold for. Long time. My wife showers in cold water. Finally, I go down to front desk and there are 4 front desk people talking to each other with nobody in line. Nobody can answer a friggin phone? I tell them my wife and I are trying to enjoy a date night, and we are managing the maintenance. They say leave water running for 15 minutes for hot water. A man comes up and says the air is broken and we’ll have to move rooms. I return to Koby from 9th floor. Not even an upgrade, but they take off valet bill and convenience fee. My wife calls desk for pillows and a few extra blankets. I hour goes by, and I’m waiting 25 min for hot water in 2nd room, no hot water ever. I go down to get pillows blankets after 1hour 30 min. They are left at wrong door. We will never return here. Upsetting.
