4/10 – Schlecht
Carolyn S.
30. Nov. 2024
Verbesserungswürdig: Sauberkeit
Poor maintenance of this property
We arrived to a broken fence so our dog couldn't be in the yard, the living room sofa was broken, the downstairs bed was broken, the kitchen cold water didn't work, no ice/water from the fridge and no ice trays. Also the basement room had been wet and the sheets were damp and the room was very musty. The sheets had to be laundered and all the dishes had to be washed. The only frying pan in the kitchen was broken.
The pool heater didn't work and the internet service was listed as "poor" so you couldn't watch two tvs at once.
There were other items that were a problem, but as you can see, this home hadn't been maintained in quite awhile. The yard was also a mess and the garden bench broken and covered in green moss. The outdoor lights didn't work at all.
We called and submitted pictures and the property management company stated that since maintenance came and fixed a few items, they didn't feel the need to compensate us. No apology either!
VRBO defaulted to the property management company and they offered no assistance as well.
We were very disappointed in our stay and also the response we got when we reported all of this.
I would not recommend this home until a new property management company can take over and bring the home back to proper standards. It can be a nice property if it has the care that it needs.
We should have received some form of compensation for all the things that were wrong, and also they didn't seem to care that we were so inconvenienced.
Carolyn S.
Aufenthalt von 9 Nächten im Oktober 2024