I had never EVER had a bad experience with Expedia. And I DO TRAVEL THE WHOLE WORLD and used them to book hotels, flights, cars.
I want to POINT out that this was NOT EXPEDIA's fault.
I get to the hotel and front desk tells me I do not have a reservation. I got on my Expedia account and I show the front desk guy my reservation. He makes zero eye contact and he keeps repeating to me there is no reservation. It was 10.30 PM and my options were sleeping under the star or in my car. The front desk guy, corpulent, beard, rude did NOTHING to help me but to repeat like a machine he cannot find my reservation and he has no vacancies. I mean he helped me with NOTHING. There was no point to ask for a manager at 10.30 PM, had to focus on finding a solution. I went back to Expedia and found another hotel to find a place to sleep. My 5 cents is that the corpulent, non intellectual, no eye contact front desk sold my room as I was late. Great business! After all it was Zorzoba weekend. Expedia helped me immediately on finding a new hotel and reimbursed me the same day for the amount. I received the money back in my account in 1-2 days. Thank you Expedia and SHAME on Inn at Santa Fe. You are indeed despicable or your front desk employee should be written off or let go as this is not how you conduct business even in New Mexico. Despicable.