8/10 – Gut
Christine
Mit der Familie gereist
27. Okt. 2024
Gut: Zustand der Unterkunft und Komfort des Zimmers
Ok stay
It was an ok stay for 1 night. We booked for a wedding nearby. The shuttle for the wedding was picking us up around 1:30 so when we got there around 1, I was really hoping to get checked in early. After accepting a room we didn't book just to get checked in early, the guy at the front desk told me there would be a $35 early check-in fee. I asked if the room totals would be the same but he said the price couldn't be reduced because I booked it via 3rd party.
I then asked since it was only 2 hours and we're not getting the room we wanted could they waive the fee? He proceeded to act like he didn't hear me... I was already stressed out about getting in our room and ready in 30 mins that I just gave him my card.
I understand early checkin policy but every hotel i've ever been to that I've tried to do early checkin, they have always been accommodating. I've never ever paid an early check-in fee especially when there was already a room available and it was a room we didn't even book. Definitely need to teach front desk a little bit more customer service skills.
Christine
Aufenthalt von 1 Nacht im Oktober 2024