6/10 – Okay
Becca
Mit dem Partner gereist
29. Okt. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I was looking forward to my stay here, after looking for Wheelchair Accessible hotels within budget. Online the Glenburn Hotel is listed as being wheelchair accessible - I had a phone call after sending an email and a message on Expedia about being a wheelchair user. I was told that there was a ramp however the gradient was no longer safe and there was around 8 steps. And they would make sure i was given a room with a walk in shower - which also did not happen and i couldnt even get my small 14inch wide wheelchair into the bathroom in our room. I am an above knee amputee who can use crutches to hop and navigate stairs and the toilet but it is highly exhausting.
I appreciated this phone call as a heads-up however, the number of stairs was downplayed, there were roughly ten stairs to get up to the outside of the hotel, another two steps to get in the front door of the hotel, and we were also told that I had another 3/4 stairs to navigate as there were only twin rooms without steps and I had booked a double room.
In future it would be helpful to be fully transparent about the amount of stairs at the property as I had planned my day and trip with the information in mind that i had to tackle 8 steps and had to end up doing double that.
i was not told at this point that their double rooms were only accessed by stairs. While the ramp is unsafe due to gradient i think it should be made clear that your hotel is not wheelchair accessible at the moment.
Becca
Aufenthalt von 1 Nacht im Oktober 2024
