2/10 – Ungenügend
Emilie C.
2. Apr. 2025
Verbesserungswürdig: Sauberkeit
Worst experience ever
The whole check-in process was electronic. We are from overseas so we did not have easy access to the internet. It took the assistance of another resident at the property for us to be able to get the electronic code to access the room. When we finally got into the room, it had not been cleaned. It was 7 pm at night, dark, cold and raining. We tried to ring a couple of numbers that we had from Stayz and the kind resident who was trying to help us also tried a couple of numbers - all to no avail. We paid top dollar for this room because it was our last night in New Zealand. The advertising for the room indicated that it had a view of the lake - which was what we wanted but instead this room had a view of the brick wall of the next door apartment. It was a harrowing experience only made good by the kind man who helped us and found a room for us - in a much better location. It really was nightmare stuff at the end of a great trip cycling the Alps to Ocean
Emilie C.
Aufenthalt von 1 Nacht im März 2025