There was a major roof repair work above our unit. Construction work start as early as 7am.
I have reported this to Les Lofts, the general administration office, Maina, Responsable Expérience Client,Head of Customer Experience. The response was nothing they can do about it, however, she has rejected our request to discontinue the booking, and refund us the balance. The only thing they have done is offer us to another location without our consensus as solution. This is the exact words, "We did not require your approval as this was not a choice but rather the solution we were offering as you had refused to stay at the Lofts de la Gare.
With that information, you must understand that we will not be able to offer you a discount or a refund. "
With this experience, we lose all confident of any apartment managed by Les-Lofts, due to missing empathy and accommodating altitude toward disturbed stay. Just arrogant
Following problems were found from stay,
- No follow up of the FOUND purse in the unit has returned back to its owner,
- Noise problem as all rooms located on the ground floor next to busy streets,
- Security concern as the private patio is not gated, and we found outsiders using our patio space and left garbage behind that never be cleaned,
- Glasses, bowl, cups are old, chipped, have deep scratches.
- The whole floor in the unit is covered with uneven stone, that is serious tripping hazard for elders or children.
- Do not offer cleaning even with 5 days long stay.
