6/10 – Okay
Rochelle
Mit dem Partner gereist
19. Sept. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I'll start with the good. We booked one of the swim up suites and it was worth the extra privacy. The room itself was spacious, and our mini fridge and snacks were always restocked. Bed and pillows were comfy. Towels were extra long and the robes and slippers were a nice touch. They made a note that I was celebrating my birthday and I received a banner on my door as well as a small cake the day of. The not so good: roaches appeared in the room every single night. I also witnessed roaches throughout the resort including at the dinner buffet as well as the pool restrooms- clearly a sign of a serious infestation on this property. For me this is unacceptable at a "five star" resort. While the specialty restaurants had beautiful decor, the food was somewhat lacking in flavor. Breakfast was good but the same selection every single day. I'm not sure if this is policy, but there is absolutely no staff going around the pool or beach area offering drinks to guests. You have to get them yourself. Entertainment in the evening was limited to the weekend. Be aware that any taxi service to and from the resort is $30 EACH WAY so going out anywhere off the resort will cost you. You can use Uber but you'll need an escort to the street level. Overall it was good but left much to be desired for it being a "luxury 5 star" resort.
Rochelle
Aufenthalt von 6 Nächten im September 2024