6/10 – Okay
Michael
Mit der Familie gereist
19. Dez. 2024
Gut: Personal & Service
Vacationed Dec 10-17, 2024...Fiesta Americana needs to learn a few simple service qualities many other all-inclusives already have in welcoming guests....most people are arriving from a long, hot trip so greeting customers with a cool towel and cold welcoming drink makes a great first impression... FA did neither and nor was the lobby bar open at 3 in the afternoon when we arrived to get a cold drink while waiting for check-in.
We learned quickly the lobby bar doesn't even open until 5 pm and only one other bar is open to all is down at the pool. We also learned there is not 6 restaurants as advertised but just 3 for dinner and NO buffet... what all inclusive doesn't offer a buffet at three different mealtimes? We had paid for an upgraded room that was supposed to come with private dining for breakfast... it didn't... in fact you didn't get much for the upgrade except entry to the Sonne Club, which had an adult-only pool for Fiesta Club level. This area was exceptional though and the highlight of the trip... thanks to fabulous service by Raphael and Nacho we had a good time lounging by the pool everyday. That's one area we didn't have a complaint about, the service, it was great through the entire week, but we spoke to a number of guests from Canada and the US and all said the same thing...not enough food choices and hit and miss on food quality made us all seeking food off the resort. The King penthouse suite and the price was good for this resort, but we won't return.
Michael
Aufenthalt von 7 Nächten im Dezember 2024