We really enjoyed the architecture and location of the hotel. Upon check-in, we really appreciated the customer service of staff, especially how they dealt with drunken middle-aged men who interrupted our check-in as they got stuck in the revolving door then proceeded to behave like rowdy drunks in the lobby. The condition of the hotel is a bit shabby, which is why we only gave four stars. Also, the over-priced breakfast buffet is very similar to a continental breakfast included in the cost of lower-end hotels. However, the staff is so nice, breakfast was at least pleasant. The beds were some of the most comfortable we have experienced in years, and the room accessories and view were really nice. All of the basics of the room were nice (e.g. shampoo, conditioner, towels). There was an ice bucket, with no ice vending on our floor, which seemed odd and resulted in using room temperature water, but the room cooled off nicely once we readied for bed. Overall, a positive experience and stay.
