4/10 – Schlecht
Judith S.
20. Dez. 2024
Gut: Sauberkeit
Be careful and be prepared for the cold
The property is close to 2 casinos, so it’s an ideal location from that perspective. The neighborhood is eclectic, some well maintained modest homes, some converted cabins, a few mobile homes. The street has no sidewalk & no street lights.When I arrived at 4:30 pm, the house was freezing cold . The temperature was 25F outside & 46F inside. There was no hot water either .I found a Honeywell thermostat set at 61F but cold air was coming out of the floor vents. We called the 3 management numbers with no response & it was only when we called VRBO Support to complain that there was a response from the manager who is based in New Jersey & has never been to the property. He sent a You Tube video on how to use the thermostat! It was several cold hours before the owner grudgingly contacted their local handyman. He couldn’t get the heat going and called a plumber. A white van blocked our driveway around 8pm. The heat started working at 8:30pm. We had take out food with us and the microwave worked. We ate at 9:30pm once the temperature was in the 50s. We were able to take our puffers off at 11pm. The hot water was coming on then too.There was no apology or any good will gesture from the owner or her team. In fact, they were unpleasant & condescending. Other issues- a curtain rod came out of the wall in one bedroom. The door access code stopped working & the new code sent by the owner didn’t work either. Aside from that, it was fine.
Judith S.
Aufenthalt von 6 Nächten im Dezember 2024