This is the 1st time I've had to give less then 5 stars in review. 1st off the lady that checked us in and was also the Bartender was GREAT!! Everything else wasn't. The Breakfast was a great but the service was horrible. Rude, un pleasant. The table for yogurt was a not taken care, no yogurt, rolls laying on the floor plates empty with no selection. Our room had a terrific view and shower but again not totally clean, and not restocked properly, like no new cream for morning coffee. 1 Bed side light didn't work and no Kleenex, they brought new Kleenex and repaired the lite which became a strobe lite so why bother. My opinion is they need someone to oversee and check that the staff is doing things correctly and with professionalism and pride. It's a service industry and they are falling short which makes it or breaks it.