2/10 – Ungenügend
Jared K.
4. Sept. 2024
Verbesserungswürdig: Sauberkeit
DO NOT BOOK THIS HOUSE!!! BEWARE!!!
Worst experience! from the house itself to the costumer service to the property manager interaction. IT WAS AWFUL! The house itself had black mold on the kitchen ceiling, the air vents were filthy. Two rolls of toilet paper for my family of 10 staying in the house, main floor room shower was being held together by a scrunchie, the sectional was falling apart with screws being visible (not safe for crawling and rolling infants that we had). The A/C stayed at 80 no matter how low we put it, It was super hot in the house every day and night. The fridge did not work the first day and night and we had to get coolers with ice to keep our food cold. We still had to toss beef because of this! we have breastfed infants and we had to keep milk cold, this was difficult with a non working fridge and freezer. When we called the day we arrived to get some help because it was crucial we keep certain things cold for our children they told us they would have someone out ASAP. No one called, no one came. The next day we called to complain again about everything I listed and they said we are top priority. Still no one called to come fix the fridge or A/C and no one came... We were there for 4 days. Some one finally came the day before we left. They did not call they just showed up. This is unacceptable. When we called to talk to the property manager they said we stayed the whole time. We drove 7+ hrs, where were we supposed to go?! they did not want to reimburse us for anything!
Jared K.
Aufenthalt von 4 Nächten im August 2024