2/10 – Ungenügend
Molly R.
8. Nov. 2024
Gut: Sauberkeit
Stay was fine, house fit the need, beware of management
Our stay and checkin process was fine. When we left my son accidentally took a charger out of the power strip that was not ours (he was 12) and we headed to the airport back to the US. We were 3 hours into our trip east to heathrow and the manager called demanding that we stole the security system...she was taking info from the cleaning team and we finally figured out that it was the power block that a blink camera was plugged into. I offered to ship a new power block but we were leaving for the US and couldn't turn around for a 7 pound item..it was an honest mistake that we would gladly send a new one or money. The manager then started texting that we stole a thermostat off the wall and all these other things. We did not such thing and when I pushed back and kept calling she stopped answering and I never heard back. If you look at the fine print on this booking they charge a 100 pound refundable deposit which we then never got back and it was almost like they accused you of all that to keep the money. The inside was nice and pretty clean but the outside yard was so overgrown and unkept.
Molly R.
Aufenthalt von 3 Nächten im August 2024