2/10 – Ungenügend
Allison
Mit der Familie gereist
2. Nov. 2024
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
For what I expected during check in with the lobby and front desk staff, I was highly disappointed in the stay. Our room was plain and outdated. Our shower head leaked the entire time and had mold growing in the tub area. The fridge was so loud and noisy. Breakfast was absolutely packed, I couldn’t eat anything as I have a black pepper allergy and the eggs and other “hot foods” were caked in black pepper. Staff members advised me to eat something else….the cereal bowls were never available and the waffle makers were either packed with other guests or out of batter/not working. We didn’t even try breakfast the rest of our stay and just spent money elsewhere on good food. The pool/hot tub is 24 hours and there was always people crowding both no matter the time. We stopped at the bar for a drink, got two mixed drinks for $32 AND THEN were told it was cash only as the credit card machine was broken and if we needed cash the ATM around the corner was available ($3 fee). Luckily we had cash on us but feel like this should have been announced upon us sitting down as the bar was not busy at all, we were also overcharged for drinks in our opinion. Plant on walking a lot too! There’s only one set of elevators to get you to the floors as there are no doors with accessible stairs from the other entrances. The front desk told me to reach out to Expedia as we booked through a third party instead of even offering to solve our issues. Will not stay here again!! So much wasted money.
Allison
Aufenthalt von 3 Nächten im Oktober 2024