4/10 – Schlecht
Carrie
Mit dem Partner gereist
19. Okt. 2024
Verbesserungswürdig: Personal & Service
No power 3hr delay in check in. Upon checkin our accessibility room has no walkin shower and the tub/shower has no seat. This location never answers the phone. We stay here every year at this time and every year its difficult to ever speak with anyone at the desk at this property. I never complain ..we weren't allowed to check in on time (power outage was out of their control traffic accident knocked out power) not being able to get into our room ruined our dinner plans ... next morning we wanted to do a late check out but I tried 11x's to get front desk to answer the phone 8a-10a. Finally gave up ...loading our car at 11:02a. Our keys quit working.. i know its probably an auto lock out at 11a but couldn't check in for 3hrs passed time and 2 min late i cant get in our room as we are trying to leave. Maybe answer your phone would help. Years of staying at this property i doubt we will ever return
Carrie
Aufenthalt von 1 Nacht im Oktober 2024