When you travel to Orlando with plans to spend time with your family at the Disney Parks, you do not intend to spend your time searching for a new property you can actually stay at due to health and safety issues with the VRBO you pre-paid for.
We have been to Disney for many years with our family and have stayed on Disney property as well as renting several VRBO properties over the years. We have always had a good experience and generally we don't take the time to comment on these sites. I am certain my review will be taken out of context when the host responds, but my hope is to save another family from wasting their time and money staying here.
My family arrived very late (around 4 am) due to travel issues, so we did not get a chance to inspect the property until late morning after sleeping for a few hours. The property is advertised as NEW, which is not accurate. It also states it sleeps 8 which is also not accurate, unless you plan on sleeping on the couch. The pull-out chair bed did not have a mattress so if that is the 7th or 8th spot to sleep on, it was not an option regardless.
After only a few hours, two of my family members woke up with breathing issues and it was very clear by looking at the ceiling vents (every single one) there were significant issues. We took pictures for back up as I am sure you will hear from the host that their unit is always cleaned etc. Unfortunately, you cannot stay at a property when your family cannot breathe in the unit (but were fine within a few minutes of walking outside). I notified the host and received a message 19 hours later. If you look at your VRBO agreement, the host has 24 hours to respond. So yes, if you go by the agreement, no communication issues, but when your family cannot stay in the property due to clear negligence that is causing your family health issues, it is unfortunate when you have to pay for two properties in one week. I was hopeful they would look into the issue and respond appropriately, but the host only reminded me I have a contract. My suggestion that part of our stay be refunded due to the property being unsafe for my family to stay at was then twisted as extortion. As you look at the owner's response, which I'm sure will follow mine, I would think very hard about why I would waste my time doing one of these reviews if this is inaccurate. There are plenty of properties to rent in the Orlando area so I would suggest finding a different one.