2/10 – Ungenügend
Deborah
Mit der Familie gereist
18. Nov. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Worst stay I have ever experienced in a hotel
Our room was filthy. When we checked in we found an open Coors light can that was half full behind the curtains. I took it down to the front desk and they assured me the room had been cleaned. The next morning my grandson whom is 17 months old rolled his ball under one of the beds and when I went to get it there were water bottles under both beds that where half full and a container lid from some carry out food. I bagged it all up and took it down to the front desk. They apologized and said they would clean our room again. There was also hair behind the sink faucet in the bathroom. My daughter in law went to open the bathroom door and the door handle fell off. I reported all this to the front desk also. It was awful! The breakfast had very little to eat and they were using paper plates the size of dessert plates to eat off of. The waffle mix was so runny you could not pour it in the waffle maker. The gravy for the biscuits was in a crockpot that was not even keeping it warm. They ran out of juice and the pastries that were there were very old tasted freezer burned. I can go on, but it won’t change the experience we had. Sadly we have stayed in this hotel several times when we go to visit my family. It was always a wonderful place to stay. I am guessing they have had a change in ownership. We were devastated and it was not safe my toddler grandson to even be there. Unfortunately we had already paid for our room for three night's and felt stuck.
Deborah
Aufenthalt von 3 Nächten im November 2024