Lule and Helio are very sweet hosts. We got here on Christmas Eve and since we were unsure about getting transportation, we arranged to have Helio pick us up from the airport (it was $50 for pickup and the same for drop off to the airport. We asked for this service since it was our first trip to the Patagonia region and we were nervous about transportation access). If you are able to get a taxi it will definitely be much much cheaper (- all our taxi fares in the city were around $5).
The views from our room were gorgeous and the room and bathroom were very nice and clean.
We are vegetarian, so our breakfast options were a bit limited - bread with cheese and sliced veggies and scrambled eggs, coffee, fruit salad and yogurt (be aware most yogurt in Chile has gelatin - so something I was not aware of). Maricela and Patricia are very sweet . Lule was thoughtful enough to arrange for soymilk for us, which unfortunately curdled. This was something no one could have predicted.
They arranged for private trips to Torres del Paine, a standard cruise to Balmaceda and Serrano glaciers and then a private hike with just us. We had a packed lunch from the hotel that included sandwiches, fruit, yogurt and water for the first trip, which was $25 per person, but on the next trip, we bought bread, cheese, cookies, nuts and water all for less than $15 and it was as delicious.
In all, pretty hotel & nice hosts. Expensive, probably due to the Christmas season.