4/10 – Schlecht
Marc
Mit dem Partner gereist
16. Nov. 2024
Verbesserungswürdig: Sauberkeit und Personal & Service
Unfortunately the room was dirty on arrival (toothpaste on the surfaces, dusty surfaces). One bedside lamp was out of order on arrival. However the hightlight of our stay was that we received a call from the reception in the middle of the night (1am) that we were being to loud and then a staff member came to our room door. But we had been asleep since 10.30pm and couldn't possibly have been too loud. Afterwards the staff noticed the mistake and realized that the noise was coming from the room next door. We asked at the reception again the following day what this incident was about and unfortunately did not receive any feedback. All in all, we have to say that despite the good location and the beautiful architecture of the hotel, this is a rather weak 5 star hotel with weak and negligent service. The dinner in the hotel's brasserie can be positively rated.