First, â hostâ never sent any messsges; never responded to any of my emails. The place was already occupied, despite my having a confirmation! The property outside was overgrown, empty bottles/trash spread everywhere. Outdoor cats roaming on property. Current occupants allowed me to come in. The inside was very dirty, mess all over floor. The occupant kindly called â hostâ who first thought I had wrong address.The occupant confirmed, with my printout of everything, that my info was correct and I had proof of payment. â host â said he could not do anything and suggested I call customer support. I wasnât expecting anything fancy, just a clean place to sleep. Ended up going on Airbnb site and got lucky with a nice place nearby. I did get a refund on my money.