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"Although I’d like to give this hotel an exceptional review, I regretfully cannot. After flying across the country, originating from Ireland, all I cou
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Von einem verifizierten Reisenden am Sun 26 Feb 2023
Bewertungen für Residence Inn by Marriott Miami Beach Surfside basierend auf 3 geprüften Bewertungen
Bewertungszusammenfassung
4,3
von 5
4.5 von 5.0
Sauberkeit der Zimmer3.5 von 5.0
Service4.0 von 5.0
Zimmerkomfort0.0 von 5.0
Allgemeiner Zustand4.0 von 5.0
Gästebewertungen für das Residence Inn by Marriott Miami Beach Surfside
Alle (3)
3 von 5
Although I’d like to give this hotel an exceptional review, I regretfully cannot. After flying across the country, originating from Ireland, all I could think about was getting to my hotel in hopes of being able to sleep. With all transparency, from the moment I walked into my room after setting my bags down, I noticed what appeared to be dust on the couch. After close and careful inspection, I was appalled to see hundreds of bedbugs congregated together. After complete disbelief, I had to immediately search the interior contents of my bag to ensure that the bugs had not gathered within or on my bag(s). After confirming that my personal items were not contaminated, I exited the room to the front desk. I explained my findings to the front desk associate along with pictures and videos. I was then advised that a manager would contact me. I was given another room which I thoroughly examined as I was already frustrated and exhausted. Due to the extreme exhaustion, I was then only able to sleep. After awakening the following day, I was again disappointed and astonished that management did not reach out to me. After some time, I again addressed the same associate inquiring why a manager had not contacted me. I was given the same response from the previous night “I’ll have a manager reach out.” Sadly, the same result occurred, with no response from management. At that point, I was done and wanted to finish my stay and depart. As follows, these are things not expected to occur after a
Gepostet von Aidan am 26. Feb. 2023
War diese Bewertung für dich hilfreich?
Kommentar von Hotelmanagement
10. März 2023
von Customer Service
Thank you for the feedback, Aidan. Luckily, we have a pest control team that will be looking into this matter right away. Thank you again for the feedback and we apologize for this inconvenience. We would love to host you again soon for a much better stay.
5 von 5
Gepostet von einem verifizierten Reisenden am 25. Feb. 2020
War diese Bewertung für dich hilfreich?
5 von 5
Personnel, petit déjeuner copieux, chambre propre et spacieuse, calme
Gepostet von einem verifizierten Reisenden am 28. Mai 2019
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
