Unacceptable hotel experience. There was cockroaches in the bathroom, the room smelled terrible and a random woman off the street was banging on my door early in the morning, stating she had stayed in my room before me and wanted to search my room for her missing belongings. I told her to speak with the front desk. She did not speak with the front desk, instead she came back with a maintenance person who said the same thing she did. She then proceeded to search my apartment, and didn't find what she was looking for and left.
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After speaking with the front desk during checkout and asking for a refund, they told me to call the service I used to book the hotel room. I did, and they contacted this hotel and still refused to give a refund because it was a "non-refundable" booking.
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Who would have thought they put human safety lower on their priorities than their profit. Disgusting and I should sue!