4/10 – Schlecht
Uyi O.
8. März 2025
Gut: Sauberkeit
Very unprofessional
My husband and I planned a cruise porting out of Miami and decided to spend our last day of vacation at the Fontainebleau resorts in Miami. When booking the room communication was great however, after paying for the room and checking in that's where the issues began. We were told we could check in early as long as the prior guest checked out on time. When checking in at 10am we were told the room was not ready they would text us when the room was ready 8 hrs later after many messages to the host and calls to the hotel we finally received a text at 640 pm that our room was ready. We stood in line AGAIN while the the front desk allowed several people to cut the line making several guests in line upset. However we waited our turn and finally checked in at 7pm. once we got to the room the floor was soaked, there was hair in the bathroom my husband contacted the host the next day to get a late check out and was told they do not do late check outs but were told by the hotel the reason why we could not access the room was because the guest the night before had a late check out however the host said the room was not rented the night before so either the hotel or the host gave us the run around. The room and hotel were beautiful however the experience through VRBO was horrible. HOWEVER, THE BAGGAGE CLAIM MAN GUNTER WAS THE BEST VERY POLITE AND HELPFUL..... I GIVE HIM A 10 OUT OF 10!!!!!
Uyi O.
Aufenthalt von 1 Nacht im Februar 2025