2/10 – Ungenügend
lauren
2. Apr. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The ad portrayed a lovely view of Palacio Bella Artes. In fact, it some distance away with zero view. The room they attempted to give me had no view, no sheer type curtains allowing light and everyone from street view could see in. The room was next to the elevator. I was left on the street ringing the bell 15 minutes before someone let me in though they had my arrival time. No greetings just ask for payment. Initial communication was non existent I have proof of my requests with no response ,and I had to track them down. When I saw the room they attempted to give me I requested a different room and was refused. I left. Only after I left did they attempt to give me a different room communication by WhatsApp not through Expedia. I went to and stayed at a different nice hotel. My credit card company is refunding my money because Filomina refuses. Hassle from start and absolutely not recommended. I've never before left a hotel or posted this type review before. Also their lobby floor and chairs are filthy.
lauren
Aufenthalt von 2 Nächten im März 2025