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8. Mai 2024 von Oksana Tsaryk
Dear Philipp,Thank you for your feedback! We're pleased to hear that you had a positive experience with our reception staff. We're always striving to improve. We look forward to welcoming you back for an even better stay in the future!Warm Regards,Oksana Tsaryk Guest Relations Executive
6. Juni 2023 von Guest Experience
Dear Marijana,Thank you very much for taking the time to rate us. We look forward to welcoming you back soon. Kind Regards, Daniela Tapoi Guest Experience Manager
11. Nov. 2022 von Daniela Tapoi
Dear Ms Sheila,Thank you for staying at The Piccadilly London West End, and even more for taking the time to share your feedback. I am concerned to hear of the inconvenience caused by my team during your recent stay. It is always disappointing that we did not live up to the high expectation we have set for ourselves and the hotel. We genuinely value and appreciate your feedback and apologise that your experience was less than perfect in regard to housekeeping services & hotel staff.I hope your recent experience will not deter you from considering our hotel on a return visit to London and I would be most grateful for any opportunity to restore your faith in our hotel. Kind Regards, Daniela TapoiGuest Experience Manager
24. Aug. 2022 von Daniela Tapoi
Dear Adrian, Thank you for staying at The Piccadilly London West End, and even more for taking the time to share your feedback. We genuinely value and appreciate your comments and apologise that your experience was less than perfect. I do hope to have the opportunity to welcome you back to The Piccadilly London West End in person at some point in the future for you to restore your faith in the hotel. Kind Regards, Daniela Tapoi Guest Experience Manager
5. Juli 2022 von Daniela Tapoi
Dear Corinne, Thank you for your lovely feedback, I am pleased to hear we provided you with great service. We do endeavour to make our guests feel welcome and your comments keep us motivated to do so with enthusiasm. We hope that you will choose to stay with us once again. Warm Regards, Daniela Tapoi Guest Experience Manager
17. Nov. 2018 von Valent F
Dear Esteemed Guest, Thank you for sharing you feedback on this forum. It was a real pleasure to have you with us and we hope to have the opportunity to welcome you soon. Kind Regards Valent Fernandes
23. Okt. 2018 von Valent F
Dear Esteem Guest, Thank you for staying at the Piccadilly London West End. It was a a pleasure to have you with us and we hope to welcome you back in the nearest future. Warm Regards, Valent Fernandes
17. Juli 2024 von Doina Sandu
Dear Loïc, Thank you very much for taking the time to share feedback about your time with us.I am saddened there were some aspects of your stay that left much to be desired, and I would like to apologise for the inconvenience caused by the size of your room and size of the bed. It is rather a shame we were unable to put right the concerns you had whilst you were staying with us. Indeed, we cannot make the rooms bigger though we do have nine different room categories and I would hope that if you had approached us, we might have resolved your discomfort.Should you wish to give to Montcalm Piccadilly Townhouse another opportunity to make your stay a great one, I would very much like to hear from you and I would take care of your booking personally.Kind Regards, Doina Sandu Guest Experience Manager
8. Sep. 2023 von Guest Experience
Dear Lee Anita, Thank you for taking the time to share your feedback on your recent stay at our hotel. We will always do our utmost to make any issue right if it is reported during your stay. With regards to bathroom size, we are sorry to read that it did not suit your needs. We have a variety of different categories of room, which we can adapt to suit the majority of needs and requests. While we are glad to hear that you found the hotel comfortable, and in a convenient location, we're truly sorry that your experience didn't match completely your expectations. Thank you again for your review, and we hope you'll consider staying with us again soon. Kind regards, Tarun Bhandari Hotel Manager
