2/10 – Ungenügend
Lisa, Iron
Mit der Familie gereist
11. Okt. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unfit for human habitation. We were booked for 2 nights, forced to stay one due to a commitment in town. We flew in and arrived at the hotel in time to go in, drop off our stuff and head to our event. After getting back late in the evening and having a chance to look at the room closer, we went to the store and bought a plastic mattress protector to fit over the whole bed. We also bought pillows and a blanket. There was a party going on in the next room half the night, which didn’t matter anyway as we laid awake, not wanting to move and touch anything. There was one towel and wash cloth. But that didn’t matter either because the shower didn’t work and there was no shower curtain. We had to wash up under the tub faucet. Bugs and filth everywhere. We packed up in the morning and tried to talk with someone in the office, no one around and no one answered the phone. There was absolutely no chance we were spending the second night there! I called Expedia to explain the situation and even sent photos. They attempted to intervene on our behalf for a refund for the second night but the hotel declined to refund us. I believe this is the only hotel in or near Coldspring. If you need to stay in that vicinity, do yourself a favor and take some advice. DO NOT BOOK A ROOM AT THE COLDSPRING INN!
Lisa
Aufenthalt von 2 Nächten im Oktober 2024
