Nicola Rossio Hotel

16. Nov. 2023 von Cauã Nunes - Front Office

Liebe Miriam,Wir danken Ihnen für Ihre Bewertung. Wir hoffen, dass wir alle Ihre Bedürfnisse während Ihres Aufenthalts erfüllen konnten. Wir wünschen uns, Sie bald bei uns zu sehen!Mit freundlichen Grüßen,

9. Mai 2023 von Marcos Almeida - Front Office Assistant Manager

Dear Angela, first and foremost, we would like to thank you for choosing our hotel for your recent stay and taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and enjoyed the cleanliness and location of our hotel. Our team works hard to provide a warm and welcoming atmosphere for our guests, so it is wonderful to hear that our staff made a positive impression on you. We strive to maintain the highest standards of cleanliness and comfort for our guests, so we are thrilled that you found our hotel to be clean and nice. Thank you for your kind words, and we hope to have the opportunity to welcome you back to our hotel in the near future. Best regards, Marcos Almeida - Front Office Assistant Manager

8. Mai 2023 von Marcos Almeida - Front Office Assistant Manager

Dear Corinne, firstly, we would like to thank you for taking the time to leave us such a glowing review. We are delighted to hear that you had a wonderful stay with us and that our location, friendly staff, and beautiful facilities exceeded your expectations. We are pleased to learn that our staff was able to accommodate your needs by allowing you to check in early, drop off your luggage, and freshen up before heading out to explore the city. It is our top priority to ensure that our guests feel welcomed and comfortable during their stay. We appreciate your kind words about the condition of our property. Our team takes great pride in keeping our facilities well-maintained and clean for our guests to enjoy. Thank you for choosing our hotel, and we look forward to welcoming you back for your future trips. Kindest regards, Marcos Almeida - Front Office Assistant Manager

31. März 2023 von Mauro Modesto - Front Office Manager

Dear Nadja, On behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel!Is with great pleasure that we have received your comment, being this one, is not only an essential tool to be able to maintain our standards to the highest level but also to be able to grow and improve with your personal experience. Therefore, we are absolutely delighted to know that you have enjoyed your stay.We hope to have the opportunity to welcome you again in a near future.Best Regards,

18. Okt. 2022 von Mauro Modesto - Front Office Manager

Dear Louis, On behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel.We are happy to read that you have found our staff to be helpful and also liked our location and our breakfast.We are sorry to read that you have not enjoyed your view. If you give us the pleasure to stay with us again, we urge you to contact the hotel to request a preferred view, that meets your expectations. We are also sorry to read about the smell you felt when you opened your window. As this is something that should not happen, we will conduct an internal investigation with our maintenance department to verify this occurrence.Kind Regards

13. Okt. 2022 von Mauro Modesto - Front Office Manager

Dear Jürgen, On behalf of the whole team, we would like to thank you for your interest and preference for Nicola Rossio Hotel.Is with great pleasure that we have received your comment, being this one, is not only an essential tool to be able to maintain our standards to the highest level but also to be able to grow and improve with your personal experience. Therefore, we are absolutely delighted to know that you have enjoyed your stay.We hope to have the opportunity to welcome you again in a near future.Best Regards,

6. Juni 2024 von Marcos Almeida | Front Office Manager

Dear Ulfat,Thank you for taking the time to share your feedback and for rating us 4 out of 5. We are pleased to hear that you appreciated our fantastic location and found it convenient to explore the area on foot.However, we are genuinely sorry to learn that your breakfast experience did not meet your expectations. We take all feedback seriously and appreciate your detailed comments regarding the quality and presentation of our breakfast offerings.Your observations about the cold eggs, off-tasting orange juice, and the arrangement of meat and cheese are concerning. We apologize for any inconvenience this may have caused, especially for our vegetarian guests. Please rest assured that we will address these issues promptly to improve our service and food quality.We hope to have the opportunity to welcome you back to Nicola Rossio Hotel in the future, where we will strive to provide you with an enhanced and more satisfying experience.Warm regards,Marcos Almeida Front Office Manager