Our party of five (two adults, plus our kids ages 19, 17 and 16) stayed for two nights and really enjoyed the layout and amenities. It was clean, well appointed, and we enjoyed having 3 bedrooms and bathrooms. We also liked the secure gate. The deck was large and a great place for eating and relaxing. We even had a sighting of a large iguana in the top of a tree from a 2nd floor window.
The location is on the eastern edge of town among other homes and rentals, a few minute drive away from the craziness of the downtown area. Other than a couple barking dogs and a neighbor who loved to sing :) , the area was quiet and had a great view of Arenal (though it was cloudy during our stay). It’s probably not walking distance to the downtown area, though. This place works well if you have a car or can get rides to your destinations.
The property managers were very polite and responsive. It was nice that we had two contact persons, so we felt like it increased our chances of getting an immediate response. The battery on our door lock went dead right before we left for a zipline excursion. I reached out early in the morning to them, they responded right away, and they had it fixed by the time we came back.
*Tip: Find Epicos fast food and bakery nearby for delicious, affordable food!