4/10 – Schlecht
Dorothea
Mit der Familie gereist
3. Aug. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Several Hotels seem to be united into one. This means that the management tries to save on personnel and wants their guests to use only one (Bristol Palace) for all purposes.
So, the car park, breakfast room, reception etc. were several hundred metres away from the hotel we booked (Hotel Bristol) because of its accessability.
My 80-year-old mother and me (severly disabled) were forced to walk several hundred metres several times when checking in. The personnel at the reception was not able to converse either in English or German.
There are hardly any directions in the passages between the parts of the hotel complex, so during our whole stay the guests were running around desperately trying to find their destination.
As service personnel was scarce, everybody depended on finding other guests to show them their way.
If you want comfort, easy access and service: DO NOT STAY AT THE BRISTOL COMPLEX! Especially if you are elderly or disabled!
Dorothea
Aufenthalt von 3 Nächten im Juli 2024