8/10 – Gut
Can
22. Nov. 2024
Gut: Personal & Service und Ausstattung
The hotel is in a great location, with Taksim Square and Istiklal Street both within walking distance. This makes it a good choice for anyone wanting to explore Istanbuls Taksim and Beyoğlu area.
The staff were very friendly and helpful throughout my visit.
On arrival, I had an issue with the first room I was assigned. It looked quite worn and dirty. However, when I brought this up with the staff, they immediately resolved the situation by offering me a new room, including an upgrade. I would like to especially thank Ms. Büşra for her professional and friendly assistance. She handled my concern with great care, which i really appreciated. The upgraded room was much better, it was cleaner and more comfortable than the first one. The bathroom was amazing and very clean. However, the rest of the room still showed signs of age, with worn furniture that didn’t meet the standards of a five-star hotel.
The breakfast was nice with a decent selection.
Overall, the friendly staff and the great location made my stay enjoyable, even though the rooms (apart from the bathoom) didn’t meet my expectations. The hotel needs to renovate the rooms to match its five-star rating. As a tip for future travelers, I recommend checking the bed and pillows when u arrive to make sure everything is clean and comfortable.
Can
Aufenthalt von 3 Nächten im November 2024