6/10 – Okay
Tiki, Horgenzell
Mit dem Partner gereist
28. Dez. 2024
Gut: Zustand der Unterkunft
The hotel is attractive and modern. It is well placed and the old city is within walking distance. A bakery is directly across the street and supermarkets are nearby.
The underground parking garage is open and anyone could drive in there, so it is not very secure. It was not clean and the same trash was laying around for the whole time we were there (4 nights). They also charged 10€ per night for using it which we found to be terribly overpriced.
The reception and check in were friendly and we were given an upgrade (presumably because the hotel was relatively empty).
Upon arrival, the room was clean if somewhat dusty.
The room was straightened up daily, but not properly cleaned. The empty tissue box was not refilled and neither was the extra toilet roll. The bathroom and toilet were cleaned daily, but the towels were not changed even when they were on the floor. An electric kettle is provided and a bottle of water without gas (most likely tap water), but we had to wash the cups and glasses ourselves otherwise they remained dirty. We complained to the manager on the third day and he promised to ensure that the room gets cleaned properly. That evening, the towels had been changed, but the floor had not been vacuumed, the toilet roll and tissues were still empty and the glasses and mugs had not been washed. We complained again at check out and the manager passed it off as the sloppy work of their cleaning company. He did not offer any type of compensation.
Tiki
Aufenthalt von 4 Nächten im Dezember 2024