2/10 – Ungenügend
Kacie C.
6. Apr. 2025
Verbesserungswürdig: Sauberkeit
Disappointed and Frustrated – Would Not Recommend
We had a reservation at this lake house in Piney, AR, but unfortunately, our trip coincided with predictions of historic flooding and severe tornado outbreaks across the region. We contacted the host, Terry, five days in advance to try and reschedule. Despite the extreme weather conditions, Terry refused to work with us in any capacity—not even allowing us to move our booking to a later date. Roadways were flooded and authorities all advised against travel, stating life threatening weather conditions would occur. We couldn’t have made the trip if we wanted to with all the road closures from flooding and the threats of tornados. The communication was short and dismissive, showing zero concern for our safety or the very real risks involved in traveling during such dangerous weather. We understand that policies are in place, but a complete lack of empathy and flexibility in a situation like this is unacceptable. We would strongly caution others before booking this property.
Kacie C.
Aufenthalt von 2 Nächten im April 2025