4/10 – Schlecht
Richard
Mit der Familie gereist
27. Aug. 2024
Verbesserungswürdig: Personal & Service
It started out well - check in was busy but once w got to front desk, iit went well. Until we got to our 4th floor room. We stepped out of the elevator and smell of mariijuana was in the air. Room was clean but smelled of bleach. The sink later that afternoon started to swell with bubbles and we called the front desk who then sent maintenance staff who said that it might be the room above that is doing laundry in their sink -- but nothing was don about it. The second morning, there was no hot breakfast served since their cook called in sick that morning so everything was cold including thee breakfast muffins. Upon check out, there was no one at the front desk - some guest asked the front desk person to make copies of a document. So no one was staffing front desk and I wanted a print out of our folio since I wanted to see if all charges were correct. Th wait was too long so I just checkd out thru the Hilton app. Never staying in this hotel in Hot Springs again.
Richard
Aufenthalt von 2 Nächten im August 2024