2/10 – Ungenügend
Linda
20. Sept. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Upon arrival female staff tried to put me in the hotel across the street as she sold out my king room that I paid in advance for. She offered me a double bed smoking room that I refused to take as I don’t smoke, I dare not to smell like smoke. Then the room she put me in room 254 had no bath towels or nothing in it and it was dirty. The tub was filthy with stains and a ring around it, the toilet wouldn’t flush properly, the air conditioner top frame was missing and had old food and trash stuck in it, the refrigerator was plugged up and did not work at all and smelled, I seen a roach crawling under the refrigerator, the green bed spread had stains on it from previous uses, the walls and ceiling is dirty, and the front door as the door been kicked from the inside, the top lock on door is broke, this place is a mess and needs to be shut down. If I was Expedia I would stop contracting with them and take their motels off your list as the property needs to be condemned. People stop paying your money as the foreign staff wants to give you what they want you to have, instead of what you paid for. The female staff talking about the price is the same for double or king. I booked what I booked and expected that. She had the nerve to tell me to calm down and lower my voice. I will never stay there or there burned down place across the street. If I could give them a negative- 5 star the sure earned it and deserved it.
Linda
Aufenthalt von 1 Nacht im September 2024
