6/10 – Okay
Anne
27. Sept. 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The best way I can describe our recent stay at the Old Hall Hotel is confusing. It seems as though there are 3 separate business on this site which are not working together. The leisure facilities were really good. However, we did have some issues with the hotel and restaurant. I made a booking for a double room but when I got the email confirmation it stated it was a twin room. I contacted the hotel to query this and was reassured that it was a double room. When we checked in we could see that there were two overhead bed lights but we could not locate a switch. When I queried this with reception they came up to room to look and advised us that it was odd and this had never been queried before. Eventually it was established that it was twin beds that had been been put together to make a double and that the switches were located behind the two head boards and the only way of accessing them was to move the beds? We accepted this but it was a nuisance each night having to get our arms behind the headboards to turn the switches on and off and slightly disappointing that we had been mislead after we had queried this prior to checking in. Other minor issues were: there were no tissues in the room, no glasses in the room etc all basic things but standard in any hotel now. The restaurant is really nice looking but the service and food was of a much lower standard with very inexperienced staff waitressing on Saturday night.
Anne
Aufenthalt von 3 Nächten im September 2024
