I liked this chalet, it was cute and situated nicely. It had a cozy and cute vibe to it. We booked this place because it advertised an 11 am check out and had a hot tub. We were going to Dollywood and knew we wouldn't have a lot of time there, but wanted to maximize our trip. After booking, I received info that the check out time was 10 am. When I brought this to their attention, they simply said "oops!" and did not allow the advertised check out time of 11 am. We got in after the park and followed the instructions to make the hot tub warm up (which involved opening up a panel on the hot tub). Could it not have been turned on prior? Nowhere in the instructions did it tell us it would take overnight to heat up. We didn't get to use it. In addition to that, the adults who slept in the master both had a big allergic reaction to something in the sheets. The bed was also extremely hard and firm. Wanted to try to resolve these issues with them without leaving a public review, but we basically placated with a limp apology. It was fine for a night, but not the experience we hoped for (or expected).