2/10 – Ungenügend
Robert
Mit der Familie gereist
2. Okt. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Came up for the weekend with my wife. To get the positive out of the way, the outside was very nice with a nice overlook of Galena.
Now for the bad. We stayed in the smaller rooms of the main building. First look over there was grime on the walls and bathroom door. As if they had never been cleaned. The bed felt as if all the middle springs were toast. When you laid down you pulled to the center as if there was a crater in the center of the bed. Next there were quite a few bugs that I had to take care of including spiders, mosquitos, and moths.
I did let the front desk know about the grime when we went to grab breakfast from the office (mediocre by the way, I just grabbed coffee) and they did clean the walls, but the bathroom door was still disgusting.
Now the big issue came the next night, note the bugs. I noticed something crawling by the bed and killed it. Upon inspection it was a Roach and that I'm not cool with in the least bit. When there is one, there is more, so we packed carefully after inspecting all of our belongings as to not bring one home, and hauled out of there.
On the way out I gave the office emergency phone number a call as they are gone by 9 pm. I spoke to the least concerned woman when I told her about the roach. She wanted me to believe that it was not a roach and that it was a stink (A very different bug). With such arrogance as if she was in the room and saw the whole thing. Won't refund.
Summary: Roaches, Terrible Service, Dirty Room, and Broken Bed.
Robert
Aufenthalt von 2 Nächten im September 2024