The best thing about this apartment was location. It is decorated nicely and it was comfortable for our family of 4 (all Adults) The downside was that It was very difficult communicating with management compared to the other places we rented . It was our first visit to Florence and we had no idea what to expect. It took days for someone to respond to my messages and I had to follow up several times. This was frustrating and most definitely elevated our stress levels. My daughter was already in Florence and needed to check in before our arrival. It was not a pleasant process. Once we were settled, we were able to finally relax and enjoy .