I stayed at the property from April 19th - April 23rd 2022. To say we were disappointed would be an understatement. I was travelling with my husband and four children (ages 11, 10, 9, and 7).
The location of the property is as described. It is very close to the Ponte Vecchio, and walking distance to many of the main sites of Florence.
The apartment itself was just horrible. The bathrooms were beyond disgusting (see photos), and there was black mold growing above the windows in the main living space (see photos).
On the first night, we attempted to make dinner for our family. Note that the kitchen does not have an oven, only a microwave and a stovetop. We tried to boil water to make pasta, but the stovetop would not function. I contacted the owner, and did not hear back until the next day. She said they sent someone over to fix it, and that a "switch" was flipped from the renters before us. In short, she blamed someone else for the problem.
We again attempted to make dinner for our family. The cooktop still did not work. I reached out several times to the owner before she responded and said they would send someone to fix it. She then told me that they had just purchased this new stovetop (a very different story from the "switch" that was flipped by the previous renters).
A man came to fix the stovetop that evening. When he was there, the power went off to the entire building twice. After he left, the power went off to the entire building again. All as a result of this "new" cooktop. Needless to say, we were never able to cook a meal and two of our evenings were ruined. We were also out our grocery bills.....plus the meals we had to go find for our family of six when the kitchen did not function as promised.
When I addressed the filthy bathrooms and the mold in the apartment, Gaia (the owner), told me that the apartment was just "old". If you look at the photos, you can see that the showers are actually newer. They are inserts that are absolutely not original to the apartment. Also, old things can be cleaned. These bathrooms were covered in mold and dirt.
Gaia assured me via text message that I would be reimbursed for the trouble we had at her property. To date, I have yet to see any reimbursement, and every time I contact her she has some excuse as to why it has not been processed.
In short, I have stayed at hostiles that were nicer than this. Do not stay here-- or at any property managed by Gaia.