2/10 – Ungenügend
Paul
Mit dem Partner gereist
9. Juli 2024
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I am writing this review on the basis that the description does not match what we received!
I booked this property on the promise of
1- Laundry facilities- none.
2. Housekeeping - None bins not emptied, towels not changed, beds not made, floors not cleaned.
3. kitchen with cookware dishes and utensils- no facilities and no utensils- no pots pans not even a spoon or bowl no wine glasses.
4. Dishwasher-not when we arrived it was installed- this is another point of contention- they asked for access to install cabinets etc we said NO!!! So when we went out they messaged us to ask again we said NO it is inconvenient- they entered the property with a team of builders and installed dishwasher stove and fridge… But still no utensils to use these new items…
5. Lack of communication- there was no meet and greet at the property- I was sent instructions-
No apologies for entering the property when we had said NO to their installing cabinets-
the manager took no responsibility for the property not reflecting the advertised facilities- this property was incomplete- both the property and Expedia have done nothing to rectify our grievances. I sent photos to Expedia and a vague offer of $125 voucher- but no follow up…
Paul
Aufenthalt von 4 Nächten im Juni 2024
