Docklands Hotels mit Frühstück

"I booked a room with a king bed and paid upfront. When I wanted to check in, I was told that my room has been given to someone else because apparently I was too late. How can you be too late for your room if you have already paid upfront? So I had to take a room with two Queen beds although I was staying for 4 nights. I did not feel like I was being taken seriously from the reception. Also the gym is a joke, the only machine (tower) is broken and the dumbbels only reach up to 20kgs. The room was only cleaned once during my 4 night stay and only after I had to call reception multiple times."